Call for additional information


The On-Site Resident Services Center

Resident Services Desk Hours: Mon/Wed/Fri: 8am-6pm; Tue/Thur: 8am-8pm; Sat: 9am-5:30pm; Sun: Closed

The On-Site Resident Services Center is available six-days-a-week to provide quality service for resident needs, and responding to reports of emergency maintenance conditions, plumbing, painting, heating, electrical issues, exterminating, and appliance repairs. When you make a call, you will be connected to a Call Representative who will assist you and collect specific information. If an appointment is needed, the Representative will then schedule a service appointment for you while you are on the phone.

Emergency Maintenance Requests

Emergency Maintenance Requests For emergency maintenance requests such as flooding, please call (212) 420-5000 immediately 24/7.  

Scheduling a Maintenance Appointment

To schedule a maintenance appointment in your apartment or to report building and property conditions, you can either:
  • Call Resident Services: Monday through Friday, from 7:00AM to 12 midnight; Saturdays and Sundays from 8:30AM to 5:30PM; or
  • Submit an Online Maintenance Request. An online service is available for you to report a maintenance condition in your apartment and to submit a request for a service appointment. Once submitted, your request is electronically sent to the Resident Services Center so a staff member can review your request and schedule a service appointment for you. An e-mail is then sent to you confirming your appointment.

To submit an online request

To submit an online request, please log on to the Maintenance module with this link:
For new users: please login for access to the StuyTown Resident Portal (formerly known as the PCVST Resident Portal). Your user name and password are set to your birth date and last four digits of your Social Security Number (MMDDYYYY + last 4 of SSN)  Please note that this is a combination of 12 numbers with no spaces or signs.
For newer tenants (if your move in date is after August 7, 2013), your username is your email address that you provided. If you did not provide an email address please use (MMDDYYYY + last 4 of SSN). If you are having difficulty with logging into the Portal, please email to
*The online service for submitting maintenance requests has recently been updated and improved. Please refer to the following user guide: Resident Portal Instructions.
Please follow these instructions when completing your on-line request:
  • Submit an on-line request to report basic routine maintenance conditions in your apartment. You must submit an on-line service request for each maintenance condition you wish to report.
  • Complete all required fields — address, apartment number, phone number, and e-mail address. Incomplete requests cannot be processed and an e-mail will be sent to you informing you that your request has been canceled.
  • Resident Services will do its best to honor your submitted appointments dates. When this is not possible an e-mail will be sent informing you that the dates you had selected were not available. You will be instructed to call Resident Services to schedule an appointment.
  • Provide as much detailed and accurate information as possible when completing the summary and details pages.
  • For your convenience you may authorize “permission to enter” so that the maintenance staff can enter your apartment and make repairs in your absence. If you authorize “permission to enter” and a pet resides in the apartment, please make sure to secure your pet in area of your apartment where work will not be conducted.